Before requesting a return
Review the order policy shown at checkout and contact support with the complete order number, Item ID, and a clear description of the issue. Eligibility can depend on the item, destination, delivery status, and reason.
Keep the item unchanged
Keep the item, packaging, tags, accessories, and delivery evidence together. Do not alter, clean, repair, or wear the piece further while the request is under review.
Review and shipping
The team may request photographs or other evidence before confirming return instructions. Use only the approved insured shipping method and keep the tracking receipt.
Refund timing
After the returned item is received and reviewed, an approved refund is sent through the original payment method. Bank or card processing times can vary after the refund is released.